Return Policy

Return Policy

We Stand By Our Products
We want you to be completely satisfied with your purchase. This policy outlines your rights, including your legal statutory rights.

1. For Damaged, Defective, or Incorrect Items (All Countries)

If your item arrives damaged, is not working, or is not what you ordered, you have 30 days from the delivery date to request a return.

  • What to do: Contact us immediately at support@tremez.com with your order number and photos/video of the issue.
  • Return Cost: We will provide a free return shipping label.
  • Condition: The item must be returned in its original packaging.
  • Refund: Once we receive and inspect the return, we will approve your refund. The money will be sent back to your original payment method within 10 business days.

2. Returns for Any Reason (European Union Customers)

For our customers in the European Union, you have the right to return your order for any reason within 30 days of delivery. This extends beyond the standard 14-day EU cooling-off period.

  • What to do: Notify us of your decision to return within this 30-day window by emailing support@tremez.com.
  • Return Cost: We will provide a free return shipping label.
  • Condition: The item must be unused, in its original condition, with all tags attached, and in the original packaging.
  • Refund: We will process your refund within 14 days of receiving the returned goods.

3. For Change of Mind (All Other Countries)

For customers outside the European Union, we accept returns for change of mind within 30 days of delivery.

  • What to do: Contact us at support@tremez.com to request a return authorization. Returns sent without prior approval cannot be accepted.
  • Return Cost: The customer is responsible for the cost of return shipping.
  • Condition: The item must be unused, in its original condition, with all tags attached, and in the original packaging.
  • Refund: Once we receive and inspect the return, we will process your refund to the original payment method.

Important Notes for All Returns

  • Proof of Purchase: Please have your order number or receipt ready when you contact us.
  • Processing Time: After we approve your refund, please allow your bank or credit card company a few additional business days to process and post the transaction to your account.
  • Questions? Contact us at support@tremez.com with any questions.