Contact information
Contact Us
We're here to help! Whether you have a question about your order, need assistance with our products, or just want to say hello, we'd love to hear from you. Please find the best way to get in touch below.
How to Reach Us
For the fastest and most efficient service, we recommend contacting the appropriate department via email. We aim to respond to all inquiries within 24-48 business hours (Monday - Friday).
Customer Support For questions about your order, shipping status, returns, refunds, or general product inquiries. Email: support@tremez.com
Sales & Business Inquiries For wholesale, bulk orders, or collaboration proposals. Email: sales@tremez.com
General Information For all other non-urgent questions or feedback. Email: info@tremez.com
Our Location
You can reach us by mail or phone at our headquarters. Please note that for order-specific issues, email is the most effective method for us to assist you quickly.
TreMeZ 181 Abbeydale Road Sheffield S7 1FG United Kingdom
Phone: +44 7923 151370 (Please note: Our phone line is for general inquiries. For the fastest service, we recommend emailing the appropriate department above.)
Quick Answers & Policies
Before you email us, you may find an immediate answer to your question in our comprehensive policy pages.
Shipping & Delivery: https://tremez.com/policies/shipping-policy
Returns & Refunds: https://tremez.com/policies/refund-policy
Privacy Policy: https://tremez.com/policies/privacy-policy
Stay Connected
Follow us on social media for the latest product updates, exclusive promotions, and behind-the-scenes content!
https://www.facebook.com/tremez.shop
https://www.instagram.com/tremez.eshop
https://www.tiktok.com/@tremez.com
Please note: Our customer service team operates during standard business hours in the UK (GMT/BST). Responses may be delayed on weekends and public holidays. Thank you for your patience.