Privacy policy

Privacy Policy for TreMeZ

At TreMeZ, your privacy is our priority. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. It applies to all use of our website, tremez.com (the “Site”).

By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our services, process your orders, and communicate with you. The information we collect falls into two categories:

a) Information You Provide Directly to Us (Order Information)

When you make a purchase or attempt to make a purchase through the Site, we collect:

  • Contact Details: Your name, email address, and phone number.
  • Shipping & Billing Information: Your billing and shipping addresses.
  • Payment Information: Payment details, including credit/debit card numbers. Please note that all payment transactions are encrypted and processed by our secure payment gateways. We do not store your full credit card details on our servers.

b) Information Collected Automatically (Device Information)

When you visit our Site, we automatically collect certain information about your device and interaction with the Site, including:

  • Device Details: Information about your web browser, IP address, time zone, and device type.
  • Browsing Behavior: Information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
  • Location Data: Your approximate location based on your IP address.

We collect this Device Information using technologies like cookies, log files, web beacons, tags, and pixels.

2. How We Use Your Personal Information

We use your Order Information to:

  • Process your orders, arrange for shipping, and provide you with invoices and/or order confirmations.
  • Communicate with you about your order, including customer service updates and shipping notifications.
  • Screen our orders for potential risk or fraud.
  • With your consent, provide you with information or advertising relating to our products or services.

We use your Device Information to:

  • Screen for potential risk and fraud (in particular, your IP address).
  • Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).
  • Assess the success of our marketing and advertising campaigns.

3. Our Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we must have a valid legal basis to process your personal data. We rely on the following bases:

  • Performance of a Contract: To process your Order Information to fulfill our contractual obligation to you (i.e., process your order and deliver your products).
  • Legitimate Interest: To improve our Site, screen for fraud, and conduct marketing analysis. We ensure our legitimate interests do not override your rights and freedoms.
  • Consent: To send you marketing communications. You can withdraw your consent at any time.
  • Legal Obligation: To retain certain information to comply with our legal, tax, and accounting obligations.

4. How We Share Your Personal Information

We share your Personal Information with a limited number of trusted third-party service providers to help us use it for the purposes described above. For example:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

5. Behavioural Advertising & Your Choices

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising from the following services by visiting their opt-out pages:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

6. Your Data Protection Rights

If you are a resident of the United Kingdom or the European Economic Area (EEA), you have the following data protection rights:

  • Access: The right to access the personal information we hold about you.
  • Correction: The right to ask us to correct or update your personal information.
  • Deletion: The right to request the deletion of your personal information.
  • Objection: The right to object to the processing of your personal information.
  • Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us using the contact details below.

Please note that we process your information to fulfill contracts we have with you (for example, to process your order) and to pursue our legitimate business interests listed above. Your information may be transferred outside of Europe, including to Canada and the United States. We ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses approved by relevant authorities.

You also have the right to lodge a complaint with the data protection authority in your country. In the UK, this is the Information Commissioner's Office (ICO), whose website is www.ico.org.uk.

7. Data Retention

We will maintain your Order Information for our records to fulfill our legal, accounting, and tax obligations (for example, for HMRC in the UK) for a period of up to 7 years. After this period, your personal information will be securely deleted. Other data, such as Device Information, may be retained for shorter periods for analytics and site improvement purposes.

8. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The "Last Updated" date at the top of this page will indicate when changes were made. We encourage you to review this policy periodically.

10. Contact Us

For more information about our privacy practices, if you have questions, wish to exercise your data rights, or want to make a complaint, please contact us by:

  • Email: info@tremez.com
  • Mail: TreMeZ 181 Abbeydale Road Sheffield S7 1FG United Kingdom
  • Phone: +44 7923 151370